A few weeks ago, Miguel Willis challenged the ATJ Tech Fellows to create a “legal solution incorporating raced-based advocacy strategies and the design thinking process.” I’ll be honest, my first thought was “What?”, but then I remembered that back in February, I had the privilege to attend a workshop hosted by LegalRnD at Michigan State University College of Law. Margaret Hagan and Dan Linna walked us through the basics of the Legal Design Thinking Process. Through a series of exercises, we learned the basic steps of the design process:
- Visualize the ideas-make actual sketches
- Create a prototype of the possible solution
- Figure out the user’s needs to solve their real problem
- Don’t wait for perfection; test early and make changes
(The steps listed above are what I took away from the workshop and are a simplistic version of the actual process). At the time, I had no idea how I would use the tools learned that weekend.
In the article “Race-Based Advocacy: The Role and Responsibility of LSC-Funded Programs” by Camille Holmes, Linda Perle, and Alan Houseman, the authors define race-based advocacy as “that which actively challenges both current and historical barriers that impede equal access to opportunity and advancement by people of color.”
Here in Northern Virginia, there are many communities of color that need assistance. However, having worked in law enforcement in Prince William County during the crackdown on Latino immigrants, that population still holds a special place in my heart. I remember the fear and uncertainty in the community. In particular, I remember trying to answer a young mother’s questions about what might happen to her family.
After spending time in the design process, I was stuck. I observed clients struggling with transportation to come to their appointments. Although our office is conveniently near the courthouse, it poses a challenge to clients. Parking (if they have a car) is expensive, and public transportation with kids has added challenges. As I walked into the mall one night, the solution hit me. Why not have a legal kiosk in the mall to dispense basic information? Many public transportation routes run by the mall and there is plenty of free parking. Since many malls have meeting rooms, it would be possible to have clinics or workshops as well. (As it turns out, I am not the first person to have this idea. Back in 2011, several articles appeared describing a lawyer in West Palm Beach who opened a booth in a mall).
Continuing through the process, I considered other needs of the client. I realized that a family with little money to spend may not go to the mall, but the need for milk or toilet paper would likely send them to a corner store. From my time in law enforcement, I know that some convenience stores make a small desk space available for officers to do paperwork. Why not take advantage of this? I have decided that an even better solution than the mall might be a spot in a corner bodega.
I have to admit that this idea really excites me. I will probably not be in a position to test the theory anytime soon, but I think that making legal services convenient would be a great way to increase access to justice. If you know of similar programs, please share in the comments!
If you are interested in reading more about these topics, here are some great resources:
- Race-Based Advocacy: The Role and Responsibility of LSC-Funded Programs by Camille Holmes, Linda Perle, and Alan Houseman
- Illinois Community Advocates for Racial Equity (ICARE) Race Equity Toolkit
- Dan Jackson’s lecture on Legal Design Thinking
- Great cartoon explaining the difference between Latino and Hispanic.
- A “virtual crash course” in design thinking is available on Stanford’s d.school website.